Question 1

What makes Carbon Voice different from other messaging or communication apps?

Accepted Answer

Carbon Voice is built from the ground up for voice—designed to allow you to have a voice conversation asynchronously.  See the features (getcarbon.app/features) that make this possible and how it compares (getcarbon.app/compare) to other communication apps.

Question 2

What is asynchronous communication, and why use it?

Accepted Answer

Async means you don’t have to respond in real time.

You talk when it works for you. They reply when it works for them. It’s like a phone call, but asynchronous.

It’s faster than typing, more personal than chat, and more flexible than meetings. Carbon Voice makes async feel natural.

Check out Ari’s great explanation here: https://www.youtube.com/watch?v=sbi8ZyMOhMs

Question 3

Can I use Carbon Voice for free?

Accepted Answer

Absolutely! It’s free to talk to anyone on Carbon Voice— Just start a conversation and start talking.

Want access to longer recordings, more AI actions, or team features? 
Explore our plans: getcarbon.app/pricing.

Question 4

What platforms does Carbon Voice work on?

Accepted Answer

Carbon Voice works on iOS, Android, and Web.

You can talk on your phone, review on desktop, and reply on the go. Everything syncs seamlessly.

We also have an Apple Watch app for capturing voice memos on-the-go.

Question 5

If I send a message to someone who doesn’t have the Carbon Voice app, can they still listen and reply?

Accepted Answer

Yes! You can send a message using their email—no app required.

They’ll get a secure link that opens in a web browser. They can listen, read the transcript, and reply via voice or text instantly.

You can also record voice memos and share them with anyone as a link through any channel you have like text messaging, email, documents, and more.

Question 6

How does AI work in Carbon Voice?

Accepted Answer

Carbon Voice uses AI to help you quickly catch-up on messages (getcarbon.app/features) and turn messages into structured documentation (getcarbon.app/ai).

Question 7

Can Carbon Voice translate my messages?

Accepted Answer

Yes. With Global Voice (getcarbon.app/globalvoice), your messages can be automatically translated into your preferred language, and recipients can receive them in theirs. Your text and translated messages are delivered in your cloned voice, and others’ messages play in theirs.

Question 8

Do I have to use my voice? What if I prefer to type or read?

Accepted Answer

You can speak or type, read or listen—it’s fully flexible.

Every voice message is transcribed, so you can skim like a text. Prefer typing? No problem. The other person can still play the messages and go hands-free on your text messages.

Question 9

Can I search through my voice messages?

Accepted Answer

Yes! Every message is automatically transcribed and fully searchable on premium plans.

You can find exactly what someone said—even if you recorded it weeks ago.

Question 10

Is Carbon Voice good for teams?

Accepted Answer

Yes—especially for busy, remote, or on-the-go teams.  It helps them avoid calls and scheduling meetings.  Learn more at getcarbon.app/team-chat.

Question 11

What are Carbon Voice Workspaces?

Accepted Answer

Workspaces let you create a shared space for your team.

Invite members and have a shared team directory
Create findable, shared conversations
Set roles and permissions
Organize conversations
Manage access and billing in one place

Question 12

Can I integrate Carbon Voice with my existing tools?

Accepted Answer

Yes! You can connect Carbon Voice with the tools you use everyday, such as Zapier, Google Apps, Slack, AI Assistants like Claude, Cursor, and more. Learn about them at: getcarbon.app/integrations

Question 13

Is Carbon Voice enterprise-ready and secure?

Accepted Answer

Yes. Carbon Voice is built for business use:

SSO and access controls
Retention policies
Encryption in transit and at rest
Admin tools and audit trails

We’re designed to scale with your team while keeping your data safe.

Question 14

Can I control who sees or replies to my messages?

Accepted Answer

Yes. You control visibility for your conversations—public, private, shared with your workspace, or direct to an individual.

Set access how you need it, every time.

Frequently asked questions