top of page

Carbon Voice

Effective Date: November 2, 2021 · Updated: March 24, 2026

Privacy Policy

Phonon X, Inc. ("us", "we", or "our") operates the https://phononx.com website and the Carbon Voice mobile, web and desktop applications (hereinafter referred to as the "Services").

​

This Privacy Policy describes how Phonon X and the Services collect, use, and disclose information associated with an identified or identifiable individual (hereinafter referred to as "Personal Data") when you use our Service and the choices you have associated with that data.

​

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions
Service

Service means the https://phononx.com website and the Phonon X mobile and web applications operated by Phonon X, Inc.

Account Data

To create an account, you or our Customer will supply Phonon X with an email address phone number, password, domain and/or other account set up details. In addition, Users and Workspace Owners that purchase a paid version of any of the Services provide Phonon X with billing details such as credit card information, banking information, and/or a billing address

Personal Data

Personally identifiable information that can be used to contact or identify you.

Individual Data

Individual Data means data (such as messages, files or other content submitted through Services accounts) submitted by an individual outside of a Customer owned workspace.

Customer Data

Customers or individuals granted access to a Workspace by a Customer (“Authorized Users”) routinely submit Customer Data (such as messages, files or other content submitted through Services accounts) to Phonon X when using the Services.

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the actions taken on our platform, such as number of messages sent or conversations created).

Log Data

Our servers automatically log certain types of data when you visit or use our Services, for example, when you navigate through our website. This data is stored in our log files and includes, Internet Protocol (IP) address, type of device, operating system or browser, unique device identifiers, browser settings, date and time you visited or used our Services, the referring website, URL parameters, and error and crash reporting data.

Cookies

Cookies are small files stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, you are a Data Controller of your Individual Data. However, Customer (or Workspace Owner) controls any data submitted to or within a workspace. 

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

 

For the purpose of this Privacy Policy, Phonon X is a Data Processor of your Data. As such, Phonon X may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal User Data and/or Customer Data. For the purpose of this Privacy Policy, you are a Data Subject. 

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types Of Information and Data Collected Services and Log Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

​

  1. Name, email and other Account Data

  2. Audio, transcript data, and other message content containing Personal Data

  3. Information about the hardware and software used to access the Service;

  4. Information and analytics about use of the Service;

  5. Employee authentication information, such as user ID and department information;

  6. Cookies and Usage Data and Log Data

  7. Contacts Data

  8. Other Personal Data uploaded or submitted by Authorized Workspace Users or Workspace Owners to the Services.

​

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Data Subject (or User)

We may also collect information that your device or browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

 

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

 

When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

 

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

 

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

Examples of Cookies we use:

  1. Session Cookies. We use Session Cookies to operate our Service.

  2. Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

  3. Security Cookies. We use Security Cookies for security purposes

Contacts

To provide you an opportunity to automatically connect with your contacts, we may, with your permission, access Personal Information regarding your contacts, including their names, email addresses, phone numbers, profile image, geographic location and Google, Facebook, etc. IDs through a contact-matching process where nothing is stored by Carbon Voice. Your contact list is not shared with Carbon Voice. Instead, a hashed matching key is shared with Carbon Voice to enable contact-matching with your contacts. If any of your contacts have information that matches with any known existing Carbon Voice users in the system, the system will inform you that your contact is an existing Carbon Voice user. In addition, when you invite contacts to use our Products, we will access your address book so you can facilitate the invitation. If you send invitations to your contacts, you represent that all such contacts have consented to receive SMS from you.

 

We designed Carbon Voice to make it easy for you to find and connect and communicate with others. For this reason, your name and profile picture may be publicly shared and other users will be able to see your name and profile picture once you register. Other users may also provide us with contact information they have about you, such as your email address, phone number or your name, which we use to determine if you use Carbon Voice Service. If you are already using Carbon Voice Service, then we may share your name with others so that they can communicate with you by choosing your name off of a list of users available via our Products.

User Communications Content

Currently we do retain your messages in the ordinary course of providing our Service to you. Messages and content you create and transmit will be stored on your device, recipients’ device, and on our servers. Even if you remove this content from your device or account, copies of this User Communications Content may remain viewable on the devices of other users with whom you have communicated and will be stored on our servers for a period of time.

Voice Data

When you use Carbon Voice’s voice cloning and dubbing features, we collect and process your voice recordings to generate a cloned voice. This data is processed solely to provide these features and is not used for any other purpose without your consent.

Use of Data and Information

Phonon X, Inc. may use the data collected for the following purposes:

 

  1. To provide and maintain our Service

  2. To send service emails and other communications

  3. To allow you to participate in interactive features of our Service when you choose to do so

  4. To provide customer support and respond to your requests, comments and questions

  5. For billing, account management and other administrative matters

  6. To gather analysis or valuable information so that we can improve our Service

  7. To monitor the usage of our Service

  8. To investigate and help prevent security issues and abuse

  9. To detect, prevent and address technical issues

  10. To promote our Services in accordance with applicable laws and regulations. If you’d like to unsubscribe from our marketing emails, click the “unsubscribe” link at the bottom of the email. You can also update your notification preferences in your account settings.

  11. To comply with our legal obligations, including responding to a court order or other valid legal process

  12. For other purposes with your consent.

​​

Please keep in mind that Workspace Owners control any associated Workspace Data. We use Workspace Data according to Workspace Owners’ instructions and our Terms of Service. Workspace Owners are able to: (1) restrict, remove, disclose, and access content and information associated with the User Accounts within their Workspaces; (2) grant, deny, or limit access to those User Accounts and Workspaces; and (3) configure the privacy settings for those User Accounts and Workspaces.

Legal Basis for Processing Personal Data Under The General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Phonon X, Inc.’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Data we collect and the specific context in which we collect it.

 

Phonon X, Inc. may process your Data because:

  • We need to perform a contract with you

  • You have given us permission to do so

  • The processing is in our legitimate interests and it is not overridden by your rights

  • For payment processing purposes

  • To comply with the law

Retention Of Data

Phonon X, Inc. will retain your Personal Data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the data and applicable legal, operational, and technical requirements.

 

Phonon X, Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

 

Phonon X, Inc. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data
Business Transaction

If Phonon X, Inc. is involved in a merger, acquisition or asset sale, your Data may be transferred. We will provide notice before your Data is transferred and becomes subject to a different Privacy Policy.

Disclosure For Law Enforcement

Under certain circumstances, Phonon X, Inc. may be required to disclose your Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Phonon X, Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:

 

  1. To comply with a legal obligation

  2. To protect and defend the rights or property of Phonon X, Inc.

  3. To prevent or investigate possible wrongdoing in connection with the Service

  4. To protect the personal safety of users of the Service or the public

  5. To protect against legal liability

Security Of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under The General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Phonon X, Inc. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

 

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

 

In certain circumstances, you have the following data protection rights:

  1. The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section (Profile Menu > Help > Additional Resources > Delete My Account). If you are unable to perform these actions yourself, please contact us to assist you.

  2. The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

  3. The right to object. You have the right to object to our processing of your Personal Data.

  4. The right of restriction. You have the right to request that we restrict the processing of your personal information.

  5. The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

  6. The right to withdraw consent. You also have the right to withdraw your consent at any time where Phonon X, Inc. relied on your consent to process your personal information.

 

Please note that we may ask you to verify your identity before responding to such requests.

 

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

 

We use third-party service providers (subprocessors) to support the delivery of the Services, including providers that support features such as transcription, translation, voice generation, hosting, analytics, and infrastructure. These providers process Personal Data in accordance with applicable data protection laws and their contractual obligations, and their processing may also be subject to their respective terms and privacy policies. A list of our current subprocessors is available at https://getcarbon.app/subprocessors.

Use of Google Workspace APIs

If you connect Google Workspace services, we access and use Google user data only as necessary to provide the Services. We do not use Google Workspace API data to develop, improve, or train generalized AI or machine learning models.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Firebase

Firebase is an analytics service provided by Google Inc. You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy.

Amplitude

Amplitude is a service provided by Amplitude, Inc. You may opt-out of certain Amplitude features by contacting us. See their Privacy Policy.  

Segment.io

Segment.io is a service provided by Segment.io, Inc. You may opt-out of certain Segment.io features by contacting us. See their Privacy Policy. 

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

 

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Age Limitations

We do not allow use of our Services by anyone younger than 16 years old, to the extent prohibited by applicable law. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting an updated version on our website. If we make material changes, we will provide reasonable notice, such as through the Services or by other appropriate means. Changes to this Privacy Policy are effective when they are posted, unless otherwise specified.

bottom of page